All Purchases made through the www.kajva.com can be returned by customers within 3 days from the date of receipt of material in the following instance only after receiving a written request on creator@kajva.com. The request for return shall be considered only in the following cases:-

1.  In case of a material having manufacturing defects.
2.  In case of incorrect size, colour, shape delivered.
3. In case of difference in the photo uploaded on the website and actual product delivered to customers.
4.  In case of wrong product delivery or delivery made at the wrong address.
5.  In case any particular ordered item is Out of stock for any reason, Kajva Creative shall inform the customer about the same on-line/ over the phone and if the customer does not want to wait for the products the entire paid amount shall be refunded.

General Conditions:

1. It may be informed that Item/ name/ image/ brand/ article number should match and MRP tag should be undetected and clearly visible on return material.
2. Textile products should be unused, unwashed, unsoiled, without any stains.
3. The product should be undamaged and without any scratches, dents, tears, or holes.
4. For all e-commerce related disputes “Pune District Court” shall be the jurisdiction place.

In case any returned item received by Kajva Creative that does not meet the above mentioned conditions will not be accepted, it shall be returned to the customer at their expense. No amount will be reimbursed in such cases. In certain cases where Kajva Creative is unable to process a replacement for any reason whatsoever, a refund will be given.

Further, while returning material to Kajva Creative, the customer will be required to make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, a reliable courier service should be used. All refunds related to e-commerce shall be processed after receiving the material safely at Kajva Creative premises/warehouse.

Note: For redressal of any product/service related complaint or replacement/ return customer may contact creator@kajva.com or Kajva Creative’s Grievance Officer. The contact detail of the grievance office is available on the Corporate website i.e. https://www.kajva.com/